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How to fix P1 Wiggy “Modem not Detected” Problem
6th June 2009 | 
Author: Recently, I am having trouble using P1 Wimax Wiggy after upgrading the firmware from version 1.5.8.55 to 1.6.2.4. I will always get this error, “Modem not Detected” although I plugged in the modem multiple times. Seriously, I don’t know either this only happens to me or anyone else out there.
Modem not detected
So, what are you going to do? Not to use it? Fortunately, I tested out with my system for few hours just to troubleshoot this problem.
Before that, please close/exit P1 Connection Manager.
Go to Start > Devices and Printers
Look for M-WiMAX Network Adapter Icon in Devices and Printers.
Right click and click Properties
Click Hardware > Properties
Under Properties, click Driver > Uninstall
WARNING: Please do not restart your computer or you’re gonna repeat the steps over and over again!
Then click Ok. Your CD-ROM driver for Wiggy is currently disabled. Then you’ll see the icon below after refreshing your “Devices and Printer’s” Window.
Unspecified M-WiMAX Network Adapter
Now Start P1 Wimax Connection Manager. Your Devices and Printer should be able to detect the adapter.
M-WiMAX Network Adapter Detected
Viola! You’re now connected to P1 Wimax again!
Connected!
Time to torrent again. HeHeHunter gonna Torrent till the max!!!
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WOW.. i definitely will ask you to join P1.. you are the best.
Hi CK,
I waited for months already. I think the technical department won’t even think of using this idea to bypass the Modem not Detected problem.
Thanks CK.
Regards,
Wai Kar
hi there.
good technical idea there.but this is for vista.how bout for xp or mac if facing the same issue.any idea or way to bypass it.
regards
Jerry
Hi Jerry,
I’ll try to get my older PC, which is in XP to test it out. I’m sorry because I was supposed to test it with Windows 7. However, about MacOSX, I think I need to look for Prasys for help since he’s the best candidate for MacOSX Department (I just call it as department for fun. I’m not affiliated with P1 yet.).
Blame P1 for not paying me for all these troubleshooting. Joking…
I’ll see what I can do.
Regards,
Wai Kar
Hi, this test is for Win vista or Win 7?
I have tried win vista, no issue but yet to try on win 7
Hi Bryan,
This is for Windows 7 after upgrading the firmware.
Regards,
Wai Kar
you said don’t restart but if i shutdown after don’t want to use, i still have to do the same steps right?
hi, actually i was a P1 authorise reseller.
there is a problem for wiggy, althou it was connected, but why always keep disconnected and reconnected…this problem make my customer wan to return and return, pls help..my genius
Thanks
Hi Chong,
Do you mind to tell me more about your problem?
As in how long it take to be disconnected, how long for it to get reconnected, what Operating System they are using, When does it happen? Did they upgrade the firmware?
Kindly provide me with those information and I’ll help you.
Regards,
Wai Kar
goo9d tutorial over here, it help a lot P1 user
Thank you for your comments.
Regards,
Wai Kar
i have just installed P1 at my new place, Setiahills, Bukit Indah, Ampang. Streamix is very unreliable in Bukit Indah and not in the new area in Setiahills. But the P1 is as bad.
For this email,i am using maxis broadband, which i just installed.
Hi badrul,
Did you try placing your modem near the window?
Because you need some feng shui skills to get the best speed.
Regards,
Wai Kar
is my customer facing this problem.its happened at chow kit road, plaza GM.can connect and 1st 2 days, after tat, althou download the latest version, thing stil happened, we thou maybe the laptop problem, so she wait until the FREE Acer One arrive, she wait for 2 weeks, stil the same problem happened for the acer netbook, if she log on to interner using wiggy within 1 hour, more tham 8-10 times keep on disconnecting..how? now she alreasy disppointed with wiggy, she wan to return, althou she cannot get back full refund, so sad
Hi bredchong,
Do you mind to explain more about your problem?
Regards,
Wai Kar
Hi Bredchong,
I do facing the same problem in that area, my working place locate in Jln Medan Tuanku 1,somewhere near Jln Tungku Abdul Rahman.I’ve subscribe P1 wiggy at PC fair on april,everything is good untill end of may. I totally cant connect to the internet in my office with the error message “connect fail”…Please dont ask if I’m sit near to window? I even try it inside my car parking at the side of the road also the same problem…call to customer service,ask me to put other USB, problem not fix. ask me to uninstall & reinstall, problem not fix also, go to change another wiggy, same problem, ask the technician come,they also dont know why this happen. Change another wiggy AGAIN with upgrading firmware plus test by 2 laptop(1 with window vista, another with window XP). Nothing happen also,…In the end of the day,advise by them to swipe another RM1499 to buy the netbook & terminate the service,now waiting them to refund my money back.
Just sharing my experience.
B/Rgds,
Terrence
Hi terrence,
Did you test out at other location aside from that particular area?
Regards,
Wai Kar
hey guy..
my wiggy is working again on my pc. even after updated the firmware..
my problem even worst, i’ve made several complain to customer service that my downloading speed is now only 2++kbps but i’m signed-up/paying for the RM99.00 package for the desktop modem. the customer service people keep telling me is my laptop problem and asked me to do several setting but doesn’t help at all.
Hi Woo,
Did you try to move your modem around?
Perhaps you can try the following method, Clcik Here. then tell me how it goes.
Regards,
Wai Kar
I subscribed to P1 Wiggy more than a month ago. It was almost perfect the first week, then the problems started:
Modem Not Detected – when they say I should be able to connect immediately why does it take a few minutes for me to get connected ? That’s not so bad, I also face frequent disconnections. P1 Cust Service told me to uninstall restart and install again….slight improvement, but now the problem seems as bad, if not worse. I’m on Windows XP.
Kindly advise.
Hi Kay,
I am a little confused. You say modem not detected but then you say you face frequent disconnection?
Mind to elaborate?
Regards,
Wai Kar
Ur a life saver. Thanks!
Where to find M-WiMAX Network Adapter Icon @ Windows XP?
I couldn’t find it.
HELP!
Hi Zainul,
This fix is only for Windows 7. If you face Modem not Detected problem for Windows XP, please do the following:
1. shut down your computer
2. plug in the modem
3. start your computer
4. Login and wait till you get connected.
If the problem still persists, you may request for personal help here.
Regards,
Wai Kar
i’ve tried yr method for xp, still cannot work
haiz……..i just get 1 wiggy yesterday………but until now is ‘modem not detected’ what should i do for it? i’m using vista ultimate 64bit…i already try to my fren’s laptop,is ok n got good signal….but y my laptop is show ‘modem not detected’??? anyone can pls help me? the salesman only ask me go to jalan templer…but i no need to work meh….haiz…far for me la….how….pls help
As far as I know, Wiggy does not work with 64bit algorithm.
Omg me have the some problem….im using vista 64bit tooo,sign….already few days still cant sloved this problem.anyone can help ??? plssssssssss
As I said, Wiggy does not work with 64bit algorithm.
Waaa..thank you! My problem solve…if you ask the sucks P1 Careline,i think they cannot solve this problem.haha..
i faced same problem with my windows xp service pack 3. How to solve?
wondering when wiggy driver for Mac OSX available..
That I cannot confirm for you.
hello WK, i’ve just acquired wiggy recently, and am running XPsp3 on my sys.
ok the problem here is rather boggling, i’m able to connect to the net n such, browsing without problems, but then, when it comes to installing stuff, such as antiviruses and WLM, which require online registration etc, these installers cudnt detect that i’m actually connected online via wiggy. might there be a way around it?
thanks man, hope to hear from u soon
Perhaps you might want to call their technical support because your case is quite a rare one. (I have no problems updating)
Or send an e-mail to talktous@p1.com.my. They would respond accordingly.
ho, okok.. thanks lots man WK! have fun
i am using window xp 64, if its not supporting then I can never use this kind of services lor. Actually last time I got Maxis boardband still the same. I got ask the saleperson many time I mention am using xp64bit they said ok. I think they do not understand my point la. Anyway is there anything can be done to help me use the services?
I must say that, not many broadband, especially wireless broadband doesn’t support 64bit architecture. Therefore, it’s totally futile unless they come out a driver for it. OR, you may want to consider Virtualization by installing another 32bit OS.
my laptop hp pavillion dm3 w7 need too long time to uninstall devices..why!
Hi HeHeHunter,
I tried your method but it did not work. After uninstalling the CD-ROM driver, I start the P1 Connection Manager but it did not detect the modem present. Is there anyway that I can manually installed the driver or something?
Thanks,
Jason
Hi HeHeHunter,
I tried your method but it did not work for me. I uninstal the CD-ROM driver but after I restart the P1 Connection Manager, it did not detect the present of the modem. Is there any other method that I can manually install the wireless network driver?
Thanks,
Jason
hi,
i’m using xp sp 3. last time i had ‘modem not detected’
just plug in the wiggy and run the Wiggy installation CD for windows 7, vista, xp (CM version 2.4.30.87). it will upgrade to new version and walla the modem is then detected.
but for windows 7, there is an Attention say to install the cd first before you insert the Wiggy.
good luck!
Any solution to use wiggy on Win 7 (64bit) ?